PLEASE MAKE EVERY EFFORT TO SERVICE THE LIGHTER YOURSELF, BEFORE SUBMITTING A REPAIR

For a printable copy of our basic maintenance and repair instructions, click here. If you are still having trouble, you can also see your local tobacconist. For a list of authorized dealers in your area, click here.

For a printable version of this page in pdf format click here.

CONSIDER WHAT OUR WARRANTIES WILL AND WILL NOT COVER:

•   All of our warranties cover mechanical parts only, and exclude
    damages resulting from accident, misuse, tampering, or abuse.
•  The warranty does not cover faults occurring through bad repairs,
    natural wear and tear, or the use of low quality gas refills.
•  The outer case finishes are not covered by this warranty.
•  Lotus will not be liable for any consequential damages resulting from
   the use of Lotus lighters.

HOW TO RETURN A LIGHTER FOR SERVICE

Please enclose the following with the lighter:
1. Your name, address, telephone number and e-mail address.
2. Copy of the original sales receipt
    (if purchased within the warranty period.)
3. Description of the problem or defect.
4. Payment of US $ 9.00 (in warranty) or $25.00 (out of warranty) for
    shipping & Handling (US Check, money order, Visa or Master Card
    accepted)  (If paying by credit card, please include the name of
    cardholder, credit card holder, billing address with zip code, the credit
    card number and the expiration date.)

MAKE CHECKS PAYABLE TO: INTEGRAL LOGISTICS

Mail your lighter, contact information, and payment details to:
Integral Logistics, Attention: Repair Dept., 4676 North Hiatus Road, Sunrise, Florida 33351 USA

Lighters sent to us without payment for Shipping & Handling services will not be processed. We will not pay to return these lighters to you. If payment or return postage is not provided in a reasonable amount of time, these lighters will be discarded.

Please be sure to remove all the butane gas from your lighter before returning it for service. We recommend sending it registered mail or via Fed Ex or UPS. Please use a sturdy cardboard outer container. We are not responsible for lost, late, damaged, misdirected, or postage due shipments.

If your lighter is found to be out of warranty and that additional work is required, you will be contacted with an estimate before any repairs are made. Failure to respond to these notices will result in a delay of service to your lighter.